Mailing Address:
Clementon Plumbing and Heating, Inc.
P.O. Box 675
Voorhees, NJ 08043

Phone:
(888) 430-3775 - Toll Free
(856) 719-9444 - South Jersey

Fax:
(856) 719-9464

Email:

Customer Service Quality Assurance Survey

Please help us provide our customers with the best possible service by answering the questions below about your experiences with Clementon Plumbing. We appreciate your business and time. If a customer fills out this survey, they will receive a $25 credit towards their next service work over $175.
Full Name:
Company: (if applicable)
Address:	*
City:	*
State:	* Zip: *
Home Phone:
Work Phone:
E-mail Address:	privacy policy
Date of service:
Invoice number:
When you called for service were you put on hold for very long? yes no
If yes how long? min(s).
Was the customer service person you spoke with courteous and helpful? yes no
If no explain:
Did the technician arrive close to the time slot that the customer service rep gave you when you first called? yes no
If no explain:
When the dispatcher called to see if you where home were they clear and polite? yes no
If no explain:
Did the technician arrive close to the time that the dispatcher said they would? yes no
If no explain:
Was your technician neat, courteous and did he explain the problem to you? yes no
If no explain:
Did the technician give you the price upfront before he started the job? yes no
Did the technician leave the job site clean? Ten being cleanest (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)
Did the technician explain the advantages of using Bio-Clean in your drains? yes no
How would you rate the service of your technician? Ten being best. (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)
Did the service technician wear his floor protectors on his shoes? yes no
Was the price of the work done about what was expected? Less than expected About what was expected More than expected
How would you rate the overall service of Clementon? Ten being best. (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)
Would you recommend Clementon to your friends and family? yes no
What changes can we make to serve you better?:
Thank you for giving me the opportunity to answer these questions. We appreciate your business and your time. Have a nice day.